Washington MAST (Mandatory Alcohol Server Training) Practice Exam

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What strategy can be used to handle underage patrons attempting to purchase alcohol?

  1. Sell to them if they have cash

  2. Politely refuse service and check identification

  3. Ignore the situation

  4. Ask them to leave without explanation

The correct answer is: Politely refuse service and check identification

Politely refusing service and checking identification is an essential strategy for handling underage patrons attempting to purchase alcohol. This approach ensures compliance with legal regulations regarding the sale of alcohol to minors, which is crucial for maintaining a responsible serving environment. By asking for identification, a server can verify the patron's age and avoid potential legal repercussions associated with serving alcohol to someone underage. Moreover, using polite refusal helps to maintain a positive and respectful atmosphere while addressing the issue at hand. It educates the patron that there are policies in place regarding age restrictions, reinforcing the importance of responsible alcohol service in the establishment. This method also promotes a culture of safety and responsibility within the establishment, essentials in the training for alcohol servers. In contrast, selling alcohol to underage patrons, ignoring the situation, or asking patrons to leave without explanation would not effectively address the legal and ethical obligations of the server, risking potential fines, penalties, and harm to the establishment's reputation.