Washington MAST (Mandatory Alcohol Server Training) Practice Exam

A manager should intervene during alcohol service when a server is unsure if they should serve alcohol to a patron. This is crucial because servers are tasked with ensuring responsible alcohol service, and when they have doubts, it is vital for the manager to step in to guide the decision. Making the right choice in these situations is essential to prevent potential over-serving, which can lead to legal issues and harm to patrons.

Intervention at this stage not only protects the patrons but also the establishment from liability. A manager has the experience and responsibility to ensure that all staff is compliant with laws and protocols regarding alcohol service. By addressing uncertainty right away, managers can help create a culture of responsible service within their teams, reinforcing the importance of making informed decisions.

In scenarios where intervention is based solely on customer complaints, during peak service hours, or when it is convenient, the focus shifts away from proactive management of alcohol service practices. These approaches may lead to missed opportunities to prevent problematic situations before they arise, undermining the overall effectiveness of responsible service training.