Washington MAST (Mandatory Alcohol Server Training) Practice Exam

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What should servers do if a patron is overly intoxicated?

Serve them water instead
Refuse to serve them more alcohol
Call a taxi for them
Ask them to leave immediately

The correct answer is: Refuse to serve them more alcohol

When a patron is overly intoxicated, it is crucial for servers to refuse to serve them more alcohol. This not only helps to ensure the safety of the patron, but it also protects the establishment from legal liability. Continuing to serve an intoxicated person can lead to harmful consequences, including accidents, injuries, or aggressive behavior, which can disrupt the environment for other patrons. Refusing service when signs of intoxication are evident demonstrates responsible alcohol service and adherence to local laws and regulations, which often require alcohol servers to intervene in scenarios involving over-intoxication. This action also reflects a commitment to promoting a safe and enjoyable atmosphere for all guests. Taking proactive measures, such as refusing further alcohol, aligns with the objectives of responsible serving practices and reduces the risk of alcohol-related incidents. While offering water, calling a taxi, or asking a patron to leave may also be appropriate responses in certain situations, they should be part of a broader strategy that includes the refusal of further alcohol service, thereby prioritizing the patron's well-being and the safety of others.