What to Do When a Patron is Overly Intoxicated

When you’re working as a server in Washington or anywhere else, you quickly learn that the job isn’t just about taking orders and serving drinks. It’s about creating a fun atmosphere while ensuring the safety of your patrons—and that’s where handling intoxication comes into play. So, what should you do if a patron is overly intoxicated?

You'd think the answer would be clear-cut, right? But let’s break it down. Here’s the deal: when someone is already tipsy (or worse), the most responsible course of action is to refuse to serve them more alcohol. Yep, you heard that right. While it might feel a bit awkward to deny a usual customer their drink of choice, you’re actually doing them a favor, not to mention protecting your establishment.

Why is It Crucial to Refuse More Alcohol?

Continuing to serve alcohol to an intoxicated person isn’t just a bad idea; it can have serious ramifications. Think about it—if they stumble out into traffic or start an argument, your bar could face legal liabilities. Not to mention, who wants that kind of drama? Refusing service is not just a best practice; it’s often a legal requirement under many local laws.

What Does Responsible Service Look Like?

Now, let’s get a little deeper. Responsible alcohol service includes recognizing signs of intoxication—slurred speech, difficulty balancing, or even just overly boisterous behavior. When these warning signs pop up, it’s time to take action. Refusing to serve that extra drink can help promote a safer environment, not just for that patron, but for everyone around them. It’s about ensuring all guests can have a good time without the chaos that comes from excessive drinking.

The Bigger Picture: Safety First

Sure, there are other options that might come to mind. For example, you might think, “Why not just offer them water or call them a cab?” Those are definitely good steps to take, but they should be secondary actions. The first thing every server should do when dealing with an overly intoxicated person is to refuse them another drink. This demonstrates that you're not only looking out for their well-being but also committed to upholding the standards of responsible service.

Moreover, taking these steps can enhance your reputation as a server. Guests appreciate staff who prioritize safety and responsibility—because who doesn’t want to enjoy a night out without the risk of a mishap?

What to Do Next?

So, once you've firmly denied them more alcohol, what happens next? This is where the other actions come into play. It’s entirely appropriate to:

• Serve them water instead: Hydration is key, right? Plus, it might just help them feel a bit better.
• Call a taxi or rideshare: This shows you're genuinely looking out for their safety. It can be a lifesaver (literally!).
• Politely ask them to leave: If they’re becoming disruptive or aggressive, ensuring a calm exit helps maintain the peaceful atmosphere of your establishment.

While these alternative options are important, remember that they should always follow the primary action of refusing service. By combining these approaches, you foster a safer environment while staying within your legal rights as a server.

Final Thoughts

Navigating the tricky waters of alcohol service can feel daunting, especially when the stakes are so high. But when you arm yourself with the right knowledge and practices, you're not just an employee; you become an essential part of creating a vibrant and safe social experience for everyone. So remember, if you ever find yourself in a situation with an overly intoxicated patron, refuse that drink first and foremost. Safety and responsibility go hand in hand—it’s the best way to serve up a good time all around!