Washington MAST (Mandatory Alcohol Server Training) Practice Exam

What should be done if a guest shows aggressive behavior after drinking?

1. Ignore the behavior and continue to serve them

2. Call for assistance and possibly involve security

3. Ask them to leave immediately

4. Offer them coffee to calm down

The correct answer is: Call for assistance and possibly involve security

When a guest exhibits aggressive behavior after drinking, calling for assistance and possibly involving security is the most effective and appropriate course of action. This response is crucial for ensuring the safety of both the guest and other patrons, as well as the staff. Aggressive behavior can escalate quickly, and having trained personnel, such as security, on hand can help de-escalate the situation and manage it more effectively. Involving security ensures that there are experienced individuals present who know how to handle such situations professionally. They can assess the level of aggression and determine the best steps to take, which may include addressing the individual privately, monitoring their behavior, or, if necessary, escorting them off the premises. Maintaining a safe environment is paramount, and relying solely on staff to manage aggressive situations can sometimes lead to a dangerous outcome. Therefore, calling for assistance is not just a good practice; it's a responsible approach that prioritizes the welfare of everyone involved.