Washington MAST (Mandatory Alcohol Server Training) Practice Exam

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What is the first step a server should take if they suspect a patron is drunk?

Cut off their alcohol immediately
Assess the patron's behavior and appearance
Call for security
Ask the patron if they have had too much to drink

The correct answer is: Assess the patron's behavior and appearance

The first step a server should take if they suspect a patron is drunk is to assess the patron's behavior and appearance. This step is crucial because it allows the server to gather important information about the patron's level of intoxication before taking any further actions. By observing how the patron is acting, including their speech, coordination, and overall demeanor, the server can make a more informed decision about whether the patron is indeed over-intoxicated or if other factors may be influencing their behavior. This assessment process enables the server to consider the safety of the patron and other patrons in the establishment, and it also helps the server comply with the law regarding responsible alcohol service. Understanding the signs of intoxication can guide the server in determining the best course of action moving forward, whether it be cutting off alcohol service, calling for assistance, or speaking with the patron directly.