Washington MAST (Mandatory Alcohol Server Training) Practice Exam

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Can servers refuse to serve a patron for any reason?

Yes, to ensure the safety of patrons
No, they must serve all patrons regardless
Only if the patron is aggressive
Only if the patron has already been banned

The correct answer is: Yes, to ensure the safety of patrons

The ability for servers to refuse service to a patron is based on the principle of ensuring safety and adherence to legal standards. When servers assess a situation and determine that serving a patron could lead to unsafe conditions—such as when a patron appears to be intoxicated, disruptive, or poses a risk to themselves or others—they are acting within their training and legal rights to refuse service. This policy not only protects the well-being of patrons but also reflects the establishment's responsibility to maintain a safe environment. By refusing service in these scenarios, servers are following guidelines that are intended to minimize the risk of alcohol-related incidents, injuries, or accidents, which is an essential part of their role in the hospitality industry. Therefore, the stance that servers can indeed refuse to serve a patron for safety reasons aligns with both legal expectations and best practices in alcohol service.