Washington MAST (Mandatory Alcohol Server Training) Practice Exam

What should a server do if a patron appears to be intoxicated?

1. Encourage the patron to drink water

2. Continue serving them drinks

3. Alert management and refuse further service

4. Let them drink until they leave

The correct answer is: Alert management and refuse further service

When a server notices that a patron appears to be intoxicated, the appropriate action is to alert management and refuse further service. This approach is grounded in responsible alcohol service practices, which prioritize the safety and well-being of patrons and the public. By alerting management, the server ensures that there is a collective decision-making process regarding the intoxicated patron. This not only involves refusing service but may also include providing resources for safe transportation or suggesting alternative beverages, like water or food, to help mitigate the effects of alcohol. Refusing further service is crucial as serving alcohol to someone who is already intoxicated can lead to increased risk of accidents, harm, or legal implications for the establishment. Encouraging a patron to drink water does not address the core issue if they are already intoxicated, and continuing to serve them drinks can lead to negative outcomes both for the patron and the establishment. Allowing the patron to drink until they leave also neglects the responsibility of the server to intervene when a patron's safety is at risk. Thus, alerting management and refusing service is the most responsible and legally compliant action to ensure the safety of everyone involved.